| Job Location | Kuwait |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Call Center AgentJob Location : KuwaitJob description :•Handle inbound and outbound calls in a professional and timely manner.•Identify customer needs and provide accurate, satisfactory answers to their inquiries, concerns, and complaints.•Make outbound calls to the customers and potential customers to inform them about new products, services, updates, and company policies.•De-escalate dissatisfied customer situations, providing patient, supportive, and effective resolutions.•Document all interactions and tickets accurately in the Customer Relationship Management (CRM) system.•Regularly review and update customer information in the CRM system to ensure records are current and complete.•Collaborate with the Call Center Supervisor and team members to enhance overall customer service quality.•Adhere to the customer service scripts and guidelines provided by the company to maintain consistency and compliance.•Build and maintain strong relationships with customers to encourage trust and customer loyalty.Skills :•Experience: Minimum 6 months in a call center or customer service role•Language Skills: Good English is essential; Bilingual candidates are highly preferred•Age - Not exceeded 30 years old•Nationality: Open to Lebanese, Palestinians, Jordanians, Tunisians, Moroccans, and Kuwaitis•Availability: Must be able to join immediately
Keyskills :
Good English
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