| Job Location | Kuwait |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Call Center AgentJob Location : KuwaitJob Responsibilities :•Comply with staffing schedules and break allowances.•Provide customers with accurate information at all times.•Address customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/hold time.•Create complaint tickets correctly, in adherence with policies and procedures.•Update the database with the most recent customer information.•Handle stressed, angry, and confused customers in the most positive way possible.•Escalate cases that require intervention by the Shift in Charge or Call Centre Manager.Candidate Requirements:•Prior experience in a customer service role is an advantage.•Good communication skills.•Able to communicate in Arabic and English.•Good computer skills.
Keyskills :
communicate in Arabic and English
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