| Job Location | Kuwait |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Call Center AgentJob Location : KuwaitMain Duties and Responsibilities / Performance Standards :•Answer all in-coming telephone calls and dispose of properly via appropriate transfer, taking down message or follow-up and return call•Route all calls to and from the call center.•Routinely checks the queue to monitor calls holding•Route all calls appropriately•Appointment confirmation•Booking appointments for all doctors and other services•Distribute change of physician schedule information; appropriately document the change•and re-schedule patients as indicated•Monitoring all schedules for errors or overbooking•Call or send SMS to patients that have missed their appointment•Out bound tasks (survey, follow up, EDD, Etc )•Keep a record of the number of patients rescheduled for each doctor•Attend and participates in development programs•Participates in workshops and programs•Maintain certification where applicable and continue to improve skills•Review doctor’s clinic cancellation and reschedule all appointments•Cross train to other positions as needed•Ensures quality and patient safety practices are followed•Provides or promotes patient and family-centered care.•Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.
Keyskills :
Call Center experience
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