| Job Location | Kuwait |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Retail & Wholesale |
| Functional Area | Not Mentioned |
úÿÿÿÿÿÿÿÿFollow all relevant unit policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner while delivering a quality service to customers and stakeholders.úÿÿÿÿÿÿÿÿManage all sorts of inbound and outbound communication channels including answering phones from customers professionallyÿand maintain a relationship with them.úÿÿÿÿÿÿÿÿProvide information on the company?s products or services and generate interest in the offer.úÿÿÿÿÿÿÿÿContact potential or existing customers to inform them about our services to generate sales.úÿÿÿÿÿÿÿÿTake orders and processed in it with an accurate manner.úÿÿÿÿÿÿÿÿInitiating follow up phone calls after the customers orders.úÿÿÿÿÿÿÿÿRespond to Customers? inquiries and complaints related to the provided services, prices, Boutiqaat profiles, available specialties, and sub-specialties through all available communication channels accurately and within a certain timeframe consequently give advice/recommendations to the Customers about the possible remedies or solutions targeting their problems to preserve the company?s reputation.úÿÿÿÿÿÿÿÿListen actively to the Customer?s interests and needs to be able to promote the right service or even upsell whenever possible.úÿÿÿÿÿÿÿÿDocument and report on customer feedback to improve the customer experienceúÿÿÿÿÿÿÿÿMaintain detailed records of contacts, constantly update Customers? information on the system used (New & Existing customers) and document all calls information according to standard operating procedures.úÿÿÿÿÿÿÿÿKeep Customers? data confidential and adhere to the contact center values, rules and predefined guidelines.úÿÿÿÿÿÿÿÿHandle the lead or call (any required activity) within a specified time defined by the business? needs and requirements and follow-up on Customers whenever necessary.úÿÿÿÿÿÿÿÿMaintains knowledge of all current and upcoming services.úÿÿÿÿÿÿÿÿAccepts ownership for accomplishments and explores opportunities to accomplish new things in order to enhance company?s reputation.úÿÿÿÿÿÿÿÿCommit in the training sessions as required which reflect in career development and growth.
Keyskills :
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