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Call Center Agent

1.00 to 3.00 Years   Kuwait   09 May, 2023
FireFly Electrical Co.
1 Jobs Openings
Job LocationKuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryCall Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication ?scripts? when handling different topics
  • Identify customers? needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Keyskills :

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