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Call center Agent

3.00 to 4.00 Years   Kuwait   04 Apr, 2023
Alghanim Industries
1 Jobs Openings
Job LocationKuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryHeavy Industry & Metallurgy
Functional AreaNot Mentioned

Job Description

Job Purpose / Responsibilities -˙The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.Key Behaviours, Skills & Aptitude - (Attitudes, behaviours, personal characteristics and motives which will lead to high performance)

  • Plans, directs, coordinates and controls the total number of incoming calls from existing customers˙
  • Attends to enquiries from new prospects and makes outgoing calls˙
  • Opening new job cards related to the service center˙
  • Solving customers problems related to delivery and showroom˙
  • Conduct customer satisfaction surveys˙
  • Forward customer complaints by email to call centre supervisor˙
  • Execute telemarketing campaigns˙
  • Ensure proper call execution in order to maintain highest quality customer service and increase sales
NOTE:˙ This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.Salary Range:300KWD

Keyskills :

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