| Job Location | Kuwait |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Accounting |
| Functional Area | Not Mentioned |
Responsibilities?Cater to inbound customer queries via phone, e-mail and chat.?Manage and resolve customer queries by clarifying issues, provide alternative solutions, implementing solutions and escalate unresolved problems?Stay up to date with developments in the organization, products and services, policies and procedures to assist the customers?Maintain high service standards at all times?Place telemarketing calls to customers to inform them of the latest promotions and services?Place telesales calls to prospective customers to generate transactions?Ensure customer information is correct and take necessary corrective action to keep customer information relevant and accurate?Identify and escalate priority issues to the correct channels and priority issues to the correct channels and authority?Follow up customer calls where necessary?Adhere to standard operating procedure and document all customer interactions.?Route calls to appropriate resources?Other duties as assigned
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