| Job Location | Kuwait |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Real Estate |
| Functional Area | Not Mentioned |
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company?s positive reputation.Core Responsibilities:Handle inbound and outbound calls.Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.Call URC customers and potential customers whenever needed to inform them about the company?s new products, services, policies, etc.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Document all customer interactions and tickets in the (CRM) systemRegularly reviewing and updating the customers information in the (CRM) system.Collaborate with the call center supervisor and the other call center agents to improve the customer service.Ensure to follow the customers service script provided by the company.Maintain strong customer relationships.Self-Management:Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.Sets the performance goals in the beginning of the year after discussion with the line manager and ensures that the goals are achieved during the course of the year.
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