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Call Center Agent

1.00 to 3.00 Years   Kuwait   19 Apr, 2022
Confidential Company
1 Jobs Openings
Job LocationKuwait
EducationCertification / diploma
SalaryNot Mentioned
IndustryGeneral Engineering Consultancy
Functional AreaNot Mentioned

Job Description

This role is responsible interacting with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

  • Obtains client information by answering telephone calls; assisting clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.
  • Must be comfortable discussing matters in technical and customer-friendly terms, especially with customers who may not be technically-inclined.
  • Responsible for Safety & Quality of the function/ Task performed.
Carrying out other occasional duties related to the scope of the job as requested.

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