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Call Center Agent

1.00 to 10.00 Years   Kuwait   26 Oct, 2021
Raha
2 Jobs Openings
Job LocationKuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryInternet & E-commerce
Functional AreaNot Mentioned

Job Description

Responsible for providing our customers with effective and efficient customer service that includes responding to customers? enquiries, re-directing calls, tracking drivers, maintaining records of delivery related issues, providing relevant information, as well as investigating and resolving customers? complaints in a timely manner.

  • Respond to customers? calls, requests, and enquiries.
  • Maintain full knowledge of our companys business model, products and services and the price list.
  • Receive customers? complaints and communicate with the concerned teams to investigate the same and determine the cause of the complaint and resolve the issue in a timely manner.
  • Follow-up with the customers to ensure the cessation of the reported issues and maintain high level of customers satisfaction.
  • Maintain complete records in the system of customers? calls, requests, and enquiries, as well as complaints and other delivery related issues to ensure a fast retrieval of information as and when required.
Perform ad-hoc and other duties related to the job as assigned by the Direct Manager.

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