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Call Center Agent

2.00 to 5.00 Years   Kuwait   19 May, 2021
Al-Jerawy Sponge & Furniture Industries
1 Jobs Openings
Job LocationKuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering assistance and support
  • Call clients and customers to inform them about the company?s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer or client accounts, providing updates and information about orders, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service

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