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Call Center Agent

2.00 to 10.00 Years   Kuwait   13 Jan, 2021
Confidential Company
3 Jobs Openings
Job LocationKuwait
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfactionJobs Responsibilities:

  • Ensures calls are answered within predetermined time scales and are with in a professional manner
  • Handle customers complaints and enquiries
  • Liaise and coordinate with Service Provider to resolve customer issues
  • Update the call center CRM system with all customer?s complaints on timely basis to ensure a fast retrieval of information as and when required.
  • Handle stressed, angry and confused customers in the most positive way possible
  • Interact with customers through chat and emails.
  • Live Monitoring of the orders to ensure that the Service provider is following the KPIs set by the operations
  • Perform other duties related to the job as assigned by the Direct Manager

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