Area Manager HyperMarket

Job Description

Role Objective:?To achieve profitable sales results by effectively managing the area and its stores, garnering market intelligence and tracking competition, creating an effective team of staff, and ensuring a high level of customer service.Key Responsibilities & Accountabilities:Strategic:1. Contribute to the development of the annual business plan for his store for Al Nasser Hypermarket from a salesperspective including sales goals and objectives2. Evaluating existing operations and developing appropriate strategies.Operational:1. Drive area sales and profit plans to budget through successful leadership, organizational plans, customer service,and outstanding execution of all field operations strategies and ensure achievement of sales targets which havebeen set for the area.2. Manage the business by effectively using sales reports, assessing departmental results, and developing specificactions directly related to business development and growth.3. Enhance sales through Identification and analysis of practices and initiatives being implemented by competition inthe area.4. Undertake sound financial management to ensure stores are profitable and stay within budget5. Continually monitor achievement of sales targets and take corrective measures where required6. Assist in the development of marketing material by providing relevant inputs7. Foster the highest standards of customer service excellence within the area8. Ensure that mystery shopping standards are met at the stores in the area and constantly endeavor to improve themystery shopping scores9. Conduct "floor walks" to assess customer service quality, instill highest standards of customer service standards bycoaching store managers and associates.10. Implement process improvements in the area as per feedback solicited from customers11. Ensure consistency in implementing the company's visual presentation and merchandising standards. inclusive ofproduct presentation, internal and external signage?s and creating overall conducive ambiance.12. Ensure that stores are following SOP?s and Cash handling process properly & conduct audits.13. Maintain selling related reports, feedback reports based on products on store operational improvements14. Report to Senior Operations Manager on progress and issues.15. Ensure compliance with company?s policies and operational guidelines16. Regularly visits the competition to understand our strengths and areas of opportunity, create and implement plansto improve and compete effectively.17. Perform other business related task assigned by the managementPeople:1. Allocate work to subordinates, nominate for training as per the organizations guidelines and manage leave andovertime to ensure the efficiency of the group2. Ensure that subordinates are aware and familiar with assigned tasks and responsibilities3. Assist subordinates in resolution of any problems, discrepancies, and inquiries.4. Maximize the performance of store Managers and staffs and ensure that all vacancies are filled with appropriatelyqualified individuals.

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