Coordinates with the Field Ops Team Leaders on planning and scheduling of front line delivery teams.
Plans yearly, monthly and weekly execution of contracts and schedules to align skills appropriately to the needs of the contract in order to ensure maximum efficiency in execution.
Plans & schedules holidays, back-ups, training of all technicians. Works with field operations team to identify cross team training and development needs.
Handles all incoming customer calls and inquiries and adapts scheduling accordingly. Dispatch calls if needed Escalates customer issues as appropriate. Communicates action plans to the customer.
Ensures consistent and daily schedule communication with the front delivery teams and follows up on activities & tasks
performed to ensure completion in line with Johnson Controls productivity standards. Provides authorization to release the team when work loads are down.
Places orders for materials, parts, tools and subcontractors. Selects the most cost efficient logistic solution and supplier location in order to minimize cost on purchased parts. Ensures on time part delivery to job site.
Collect daily feedback on execution (checklists, timesheets, expenses, reports) and ensures all relevant are entered into the Johnson Controls systems & tool. Provides regular consolidated reports to the Field Ops Team Leader.
Ensure that all execution data (time sheets, expenses, delivery plans are entered into Johnson Controls systems & tools.
Overlooks service vehicles assigned to the location, as and when needed (e.g. mileage tracking, maintenance, fuel costs.
