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Service Coordinator

1.00 to 5.00 Years   Khobar, Saudi Arabia   21 Jan, 2022
Confidential Company
1 Jobs Openings
Job LocationKhobar, Saudi Arabia
EducationCertification / diploma
Salary$1,500 - $2,000
IndustryIndustrial Production
Functional AreaNot Mentioned

Job Description

The person in this role will report to the Service Manager for Heavy Equipment and the following are the main responsibilities:

  • Responsible for opening and closing of Work Orders and providing summary of Work-In-Progress (WIP) to the Service Manager
  • When preparing a Work Order, obtain customer authority/ agreement for the work to be performed, and inform the customer of the estimated repair cost and time to complete the work
  • Provide quotations for Service operations to the Customer
  • File and update all types of service/technical publications and maintain documentation in line with internal QMS
  • Follow up with account department the status of account receivables and if credit limit exception occurs
  • Report to Service Manager any service related customer complaints and concerns in his absence
  • Maintain machine history record
  • To handle all telephone calls, whether internal or external, in a professional manner

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