Ensure highest degree of customer satisfaction to achieve customer loyaltyÿ
Ensure customer awareness of options, accessories, extended warranty and finance facilities ? Help Retailer to achieve industry-leading standards of customer care and process efficiencyÿ
Key TasksÿObjective: Sell maximum number of vehicles possibleÿ
Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Salesÿ Manager / Operations Managerÿ
Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet ? Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales ? Keep up to date on competitors products, prices and specificationsÿ
Introduce and follow-up suitable sales prospectsÿ
Use the social media applications like Snapcell, Eval expert, ?etc. to increase the unit sales vehiclesÿ
Objective: Achieve maximum profitability on salesÿ
Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operationsÿ Managerÿ
Ensure all payments for vehicles are complete for each transactionÿ
Negotiate sales for maximum profitability within limits of authorityÿ
Objective: Ensure highest degree of customer satisfaction to achieve customer loyaltyÿ
Ensure that all invoices, statements and other communications to customers are clearly comprehensive andÿ have been explained verballyÿ
Consult with customers to discover and understand their needs and address customer hesitation and resistanceÿ appropriatelyÿ
Approach and receive customers promptly and courteously at all timesÿ
Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers areÿ notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactoryÿ vehicle handoverÿ
Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager /ÿ Operations Manager when neededÿ
Objective: Ensure customer awareness of options, accessories, extended warranty and finance facilities ? Ensure timely and accurate completion of finance proposals and documentationÿÿ
