Ensure highest degree of customer satisfaction to achieve customer loyalty
Ensure customer awareness of options, accessories, extended warranty and finance facilities ? Help Retailer to achieve industry-leading standards of customer care and process efficiency
Key TasksObjective: Sell maximum number of vehicles possible
Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager
Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet ? Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales ? Keep up to date on competitor?s products, prices and specifications
Introduce and follow-up suitable sales prospects
Use the social media applications like Snapcell, Eval expert, ?etc. to increase the unit sales vehicles
Objective: Achieve maximum profitability on sales
Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager
Ensure all payments for vehicles are complete for each transaction
Negotiate sales for maximum profitability within limits of authority
Objective: Ensure highest degree of customer satisfaction to achieve customer loyalty
Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
Approach and receive customers promptly and courteously at all times
Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover
Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed
Objective: Ensure customer awareness of options, accessories, extended warranty and finance facilities ? Ensure timely and accurate completion of finance proposals and documentation
Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc
Objective: Help Retailer to achieve industry-leading standards of customer care and process efficiency ? Plan and prepare for the daily sales meeting and conform with Retailer reporting requirements ? Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office
Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy ? Operate a ?share best practice policy
