Quality Department Manager

Job Description

This position is responsible for the development and maintenance of integrated management departments compliant with ISO 9001, ISO 14001 and ISO 45001. Create all management system documents, lead internal audits, lead external audits and corrective measures. In addition, active monitoring of key performance, customer analytics, specialists in process areas, desire for programming. It performs safety checks, trains employees, checks multiple safety hazards, validates them, and ensures knowledge of government lists. In general, creating an increased level of quality throughout the organization, ensuring customer satisfaction and achieving continuous organizational improvement.Key Responsibilities:? Quality Management System (QMS) development: Develop a comprehensive system for diversity compliance with relevant industry standards and requirements. This includes establishing quality policies and guidelines. Develop and maintain detailed management systems in accordance with ISO 9001, ISO 14001 and ISO 45001 standards.? Quality Assurance: Oversee quality assurance to ensure that professional services and services meet professional quality standards. This includes developing quality control, inspection and auditing processes and enforcing standards.? Accuracy: Accurate implementation of quality defects, deviations or non-conformities. This included performing statistical analysis, selecting and testing the quality of ingredients, components, services or finished products.? Continuous Improvement: Ferrari drives continuous improvement to enhance quality and operational efficiency. This includes analyzing quality data and issues improving corrective and preventive measures to address quality.? Organizational structure: Ensure quality standards and relevant specifications, such as ISO, or industry-specific requirements. Keep up with the necessary preparations for offensive tactics.? Increased training: Providing training and guidance including quality standards and better processes. Consciously enjoys health, quality and other innovations throughout the organization. Training employees on management requirements.? Outreach: Act as a point of contact and influence internally regarding quality-related issues. Communicate quality objectives, performance reports, and improvement initiatives to management, agencies, and agencies.? Team Management: Manager and manage a team with experience in quality, including advanced staffing to achieve performance. Provide training, guidance and development of a skilled and motivated quality department.? Multiple management: Potential variety and variety of many quality related issues. Conducting multiple reviews Participating in multi-tasking teams to contribute to quality at different stages of the product or service life cycle.? Prepare all documents for the quality management system (required policies, original/work instructions and forms) as per ISO standard requirements.? Develop an approved internal quality audit schedule, including comprehensive coverage of all relevant areas.? Implementing a schedule for selecting operations according to procedures and timetables. Facilitating access to the external auditor in accordance with the scheduled audit plan as specified.? Prepare detailed internal audit reports, documenting findings, observations and recommendations for improvement.? Heads the internal audit team during the audit process.? All corrective and preventive actions to review non-conforming marks (internal tile audit).? Monitored and reviewed Key Performance Indicator (KPI) for all departments.? Ensure the preparation of department objectives, periodic review, monitoring and coordination with relevant department managers.? Facilitate management review, adjust data from all departments, review, analyze and present in Management Review.? Managing customers and customer feedback received by the organization.? Collect customer and customer feedback trends, patterns and areas for improvement.? Investigate information relevant to the Nigerian origination of complaints or issues raised by its clients.? Collaborate with relevant departments or teams to work with and treat clients effectively and in a timely mannerner.?Develop and implement strategies to prevent recurring complaints or issues by identifying systemic problems and implementing corrective actions.?Provide prompt and professional responses to clients and customers, ensuring clear and concise communication throughout the complaint resolution process.?Provide assistance and support to all divisions within the organization in establishing their processes.?Collaborate with divisional teams to understand their specific requirements and objectives for process development.?Offer expertise and guidance in designing and implementing effective processes that align with industry best practices and organizational goals.?Assist Marketing/Business Development team for preparation of Prequalification documents.?Recommends improvement in business processes.?Provide assistance to management in preparing various reports as and when required.?Collaborate with management to understand the specific requirements and objectives of the reports. Investigate and report incidents or accidents to concerned person.?Gather and analyze relevant data and information to support the report preparation process.?Conducting through inspection of all facilities related to health & safety.?Meet established deadlines for report submission, ensuring timely delivery of high-quality reports.?Provide recommendations or insights based on the findings presented in the reports, if requested.?Maintain confidentiality and handle sensitive information appropriately during the report preparation process.?Adapt to changes in reporting requirements or priorities as directed by management.?Continuously improve report preparation processes by identifying opportunities for automation, streamlining, or enhancing efficiency.?Manage and track environmental and occupational health and safety risks.?Monitor HCM, Domestic & other departments monitoring critical reports and co-ordinate with staff for timely completion of pending tasks with accuracy. Promoting Teamwork: Communication, Cooperation, Coordination and Follow-up.?Ensure compliance of government regulatory bodies requirements including reports according to frequency and regular update the progress report to management.QMS & EHSMS Responsibilities (mandatory for all employees)?Understand & comply with all applicable requirements (legal & others)?Understand & comply with QMS/EHSMS relevant requirements, objectives and Quality/EHS Policy.?Perform work in the ways that protect environment and provide a safe and healthy workplace all workers. Prevent workplace injuries, ill health and incidents to reach our goal of ?Zero harm to people, property and environment?.?Keep aware of department risk & opportunities and affectively handling those for continual improvement.Other Responsibilities:?Stay up-to-date on changes to the ISO standard?Represent the organization to the ISO certification body?Promote a culture of continuous improvement within the organization

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