MyHR Operations Support Specialist

Job Description

and QualificationsII. POSITION SUMMARYThe MyHR Regional teams manage the day-to-day tier 1 & 2 employee & manager interactions and execution of lifecycle HR processes. The position serves as the ?face of HR? to the general population of employees and managers, and therefore plays a critical role in the development and evolution of the Air Products employee experience. The role is responsible for ensuring HR support enabling operations to meet organizational objectives, follows service level leading practices, and integrates with the other functions within the HR team for consistency.The role handles employee/manager requests, inquiries and cases, and ideally handles approximately 95+% of all cases which are brought to its attention, with the remaining exception cases escalated to HR process owners, Communities of Expertise, and HR Partners.III. DIMENSIONS:Person needs to handle 300 employees day to day HR related queries.IV. PRINCIPAL ACCOUNTABILITIESThis position is accountable for the following end results:

1. Manages tier 1 & 2 employee & manager inquiries, requests & cases:
2. Receives & responds to all initial cases via ticket, email, call, fax, voicemail, etc.
3. Ideally, responds with accurate resolution upon first contact, or, if necessary, conducts the appropriate investigation and/or research to identify and present the appropriate resolution
4. In exception cases, escalates request by assigning ticket to MyHR process teams, or escalating by assignment to CoEs or HR Partners
5. Identifies opportunities for increased efficiency and leads process improvement initiatives
6. Support direct access transactions for managers/employees and ensure guidance is provided when needed to further adoption of these processes
7. Develops generalist HR capabilities across processes & policies so to provide accurate guidance to employees/mgrs
8. Develops core competency in HR tools and programs (Workday, Cornerstone, local time/attendance/payroll, etc.)
9. Develops specialization in core HR capabilities & processes so as to provide increasing first-call resolution
10. Execute & support life-cycle day-to-day HR processes, manage associated knowledge & content.
11. Develop and execute recommendations and plans to enhance HR processes via continuous improvement
12. Implement process enhancements and changes as required by the Communities of Expertise and other sources of demand.
13. Work collaboratively within and across process teams to develop and manage a specifically designed employee experience associated with a given process.
14. Ensuring legal compliance for all HR related matters by working closely with the authorities and consultants as per Shop Act and Factory Act.
15. Following up on required activities and documentation related to probation confirmation, contract extension new hires, leavers etc.
16. Supporting recruitment actions and onboarding activities as required.
17. Keeping up to date with the local legislation.
18. Supporting the HR team and management in coordinating training activities.
19. Leave Management: Manage employee absences and leaves tracking, timekeeping database management and conducting regular audits.
20. Being the point of contact for employees and vendors for Group Mediclaim, Group Personal Accident and Group Term Life Insurance.
21. Maintaining employees files as per audit requirement.

Keyskills :