To provide technical support within the helpdesk level on IT related issues encountered by the users of the company provided services enrolled under SLA.
Participation in providing training to customers as required.
To ensure that reported concerns are attended and resolved at soonest possible time.Otherwise, escalate and work with concerned system administrator/engineer to solve more advanced issues.
To be involved in the provisioning of projects that involve services offered by the company such as IT infrastructure deployment/expansion, providing of internet service, security solutions and other related services.
To gather data required for potential projects through site survey and research.
To complete tasks assigned by supervisor and/or system administrators.
