IT Specialist - LNA in Al Khobar (Female) - Immediate Start

Job Description

Since 2014, Niagara College KSA (NC KSA) has operated technical and vocational training colleges throughout the Kingdom of Saudi Arabia in support of the Vision 2030 initiative and in partnership with the Colleges of Excellence (CoE). Headquartered in Riyadh, Saudi Arabia, NC KSA provides community and customized training based on Niagara College Canadas expertise and international track records as one of Canada?s most innovative and enterprising applied learning post-secondary institutions. With a strong focus on developing ?world-? and ?work-? ready graduates, NC KSA specializes in delivering a number of quality programs designed to prepare young men and women for successful entry into the workforce in the areas of Business, Event Management, Occupational Health & Safety, Information Technology, Graphic Design, and Building & Construction. All NC KSA campuses also offer a foundation program for English language development.?A strategic partnership between Saudi Aramco, Ministry of Labor and Social Development, TVTC & HRDF resulted in the establishment of the first academy for female in Al Khobar - Leading National Academy (LNA) - which is not-for-profit legally independent entity aiming at leading diversification of employment opportunities and building the capabilities of the Saudi female workforce through economy driven, elite, and agile training; committed to the values of integrity, excellence, diversity, citizenship and safety responsibility. In partnership with Niagara College KSA, LNA provides a specialized two-year diploma training program for entry-level jobs in new market opportunities. ?The first year, the Academic Program, solidifies English, IT, Math, and H&S skills as part of the performance-based curriculum. In the second year, the Job Skills Program provides the latest knowledge and skills training in different vocational trades and sectors (e.g. Supply Chain Management, Chemical Lab Technician, Business Administration, Electrical Technician, Quality Control Building Inspection, and Health, Safety & Environment). LNA prides itself on its integral reliance on smart learning solutions (e.g. iPads, Smartboards, blended learning) to efficiently equip carefully selected trainees (A2 minimum) through high quality training.?Applications are invited for the position of Specialist, IT at Niagara College KSA, Leading National Academy (LNA) in Al Khobar. Reporting to the Campus Principal, the role of this position serves to support day-to-day IT operations of the academy by working with internal and external stakeholders, provide staff training on newly installed software and programs, and works collaboratively with other departments in order to provide quality client service. The Specialist, IT will also develop and document procedures as well as provide hardware and software support. Niagara College supports a wide range of computer related equipment and software including but not limited to Microsoft Windows OS and Office Software, Apple OS, Linux, Cisco (telephones, switches and routers).?Responsibilities include but are not limited to:

• Provide technical support and guidance to users in a Virtual Learning Environment (VLE)
• Diagnose, troubleshoot, resolve and document problems related to software and hardware and ensure relevant parties receive the needed data
• Recommend upgrades or patches for both applications and equipment
• Identify problems and related issues, analyze the behavior of issues in comparison to what is needed
• Support, design, maintain and monitor internal and external networks
• Resolve network performance issues and establish a network disaster recovery plan
• Install and maintain computer hardware/software and other equipment for administrative, academic, trainee and support staff, providing technical support for computer-related and other equipment problems
• Install and maintain telephone hardware/software and other equipment for administrative, academic, trainee and support staff, providing technical support as needed
• Install and maintain printers, scanners and audio-visual equipment for administrative, academic, trainee and support staff, providing technical support as needed
• Assist in implementing network related systems & applications
• Evaluate, design, implement and maintain software to meet the current goals
• Assist in planning, evaluating and selecting new hardware and software
• Manage small or short-duration projects
• Manage mission-critical systems
• Manage long-duration projects
• Assist in preparation and tracking the IT inventory

Keyskills :
IT Specialist - LNA