Communicate with Specialists, Consultants, Project Support Managers, the account, and appropriate personnel about project status, milestones, and problems and assist whenever needed to ensure compliance and follow-through.
Assist Specialists, Consultants, and Project Support Managers with technical support during pre-implementation and installation.
Troubleshoots hardware, and software, and communicates problems with appropriate stakeholders.
Periodic maintenance for our systems within the assigned area.
Troubleshooting and repairing existing systems
Problem analysis and solving on customer site or over the phone
Rotating standby (emergency services) on the weekends and national holidays
Upgrading existing systems on the Customer site
Plan, organize, and lead project discovery and progress meetings with all stakeholders and identified contacts (pharmacy, management, care department, biomedical, IT, etc.)
Take ownership of a project from inception to completion
Work with internal departments to arrange equipment configuration, delivery to site, and network integration
Plan, organize, and deliver training on HCIT solutions to site staff ? pharmacy/nurses/CSSD end-user training, etc. with support from customer solution consultants
Define the training content and the operational configuration of the solution according to the clients policies and procedures
Work in close collaboration with technicians, IT specialists, and other trainers according to the recommendations of the project deployment manager.
