Service Delivery - Performs medium to high complex Service tasks like installation, commissioning, maintenance, upgrades, and retrofits, repair independently, identifies technical problems, and makes analysis through remote or on-site activity in different Service categories (installation and commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service, etc.).
Customer and Sales Support - Ensures customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio. Creates project engineering proposals through coordination of proposal documents and engineering estimates.
Performs engineering risk analysis before submitting a proposal.
Documentation and Reports - Leads the effort to document the implicit service knowledge in a knowledge management system.
Troubleshooting - Proactively identifies potential equipment failures and suggests proactive corrective and systemic actions. Troubleshoots high complex equipment failure and makes recommendations and systems to avoid repeating the problem in the future.
Materials and Supply - Coordinates, prepares, and ensures that all materials, parts, and equipment are available and at the appropriate quality for Service activities. Prepares standard lists for ease of work.
