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Customer Experience Manager

2.00 to 4.00 Years   Khobar, Saudi Arabia   29 Dec, 2021
Forefront Middle East
1 Jobs Openings
Job LocationKhobar, Saudi Arabia
EducationBachelors degree / higher diploma
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

Objectives:?Our client, a financial services company in KSA, is looking for a Customer Experience Manager to join their team in Khobar. The main objective of this job is to bridge the gap between the customer and the brand they work for. The job ensures that each touchpoint across the customer journey is engaging, efficient, and effective.?Responsibilities:?

  • Often increases customer satisfaction rates, increases customer loyalty, and gains more referrals from those loyal customers.
  • Drive customer retention, reduce churn, and increase customer satisfaction.
  • Map the customer journey and identify opportunities to proactively intervene on the client?s behalf.
  • Guide team in effective client issues resolution and handle any escalations.
  • Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement.
  • Test new strategies for driving customer value.
  • Continually review and evolve the collection of processes the company uses to track, oversee, and organize every interaction between the customer and Vivacity throughout the lifecycle.
  • Manage cultural change and internal adoption of CX mindset and methodology through internal communications, training, and development opportunities.
  • Contribute to the development of a customer focused CX initiative roadmap and successfully manage and report on the execution of this plan.
  • Build cross-functional partnerships at various levels of the organization to help turn CX findings into Product/IT execution.
  • Work with internal stakeholders and assess customer experience efforts for ongoing opportunities to improve operational efficiencies and collaborate when possible.

Keyskills :

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