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Contact Center Supervisor

2.00 to 3.00 Years   Khobar, Saudi Arabia   27 Dec, 2021
Confidential Company
1 Jobs Openings
Job LocationKhobar, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

  • Manages and oversees a team of call center agents.
  • Motivates and supports agents through feedback and communication.
  • Measures KPI?s like inbound calls, call waiting, and call abandonment.
  • Assists with taking agents? calls if they can?t handle the workload.
  • Improves quality of results by recommending changes.
  • Provides product/service information by answering questions and offering assistance.
  • Keep track of employee attendance, and make sure work procedures are complied with

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