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Automotive Service Adviser

3.00 to 5.00 Years   Khobar, Saudi Arabia   23 Apr, 2025
Motormotives Auto Service
1 to 9 Jobs Openings
Job LocationKhobar, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryAutomotive Repair, Spare Parts, & Support Services
Functional AreaNot Mentioned

Job Description

The Automotive Service Adviser plays a crucial role in the automotive repair industry, acting as a liaison between customers and service technicians. This position requires a keen understanding of automotive systems and excellent customer service skills. The adviser is responsible for ensuring that customers receive high-quality service and that their vehicles are maintained in optimal condition. With a minimum of three years of experience required, this role is ideal for individuals who are passionate about cars and possess strong communication skills.Responsibilities:

  1. Greet customers and assess their automotive service needs.
  2. Provide detailed explanations of services and repairs to customers.
  3. Prepare and present service estimates and invoices.
  4. Coordinate with technicians to ensure timely completion of services.
  5. Follow up with customers post-service to ensure satisfaction.
  6. Maintain accurate records of customer interactions and transactions.
  7. Handle customer complaints and resolve issues effectively.
  8. Stay updated on automotive technology and service trends.
  9. Promote additional services and products to enhance customer satisfaction.
  10. Ensure compliance with safety and environmental regulations.
Preferred Candidate:
  1. Strong communication and interpersonal skills.
  2. Proficient in automotive repair and maintenance knowledge.
  3. Ability to multitask and manage time effectively.
  4. Customer-focused with problem-solving abilities.
  5. Detail-oriented with strong organizational skills.
  6. Proficient in using service management software.
  7. Ability to work in a fast-paced environment.
  8. Team player with a positive attitude.
  9. Willingness to learn and adapt to new technologies.
  10. Fluent in both English and Arabic is a plus.

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