You will be required to follow specific guidelines and scenarios provided by your employer to evaluate the staffs performance, adherence to company policies, and overall customer experience.
In the role of a Mystery Shopper, you will discreetly visit a variety of retail establishments, restaurants, or service outlets to assess customer service quality.
Your primary duty as a Mystery Shopper is to make covert visits to a range of businesses, including retail stores, restaurants, and service providers, to gauge the level of customer service.
Mystery Shoppers must excel at documenting their observations in a thorough and impartial manner, covering important aspects like employee behavior, store hygiene, product knowledge, and sales technique adherence.
Consistently providing comprehensive reports and feedback to the employer is a fundamental responsibility for Mystery Shoppers, as this information directly contributes to improving business operations and enhancing the overall customer experience.
