Housekeeping Supervisor

Job Description

?Assist in the coordination of tasks and operations of the Room Cleaning Department.?Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues, and ensure Line Employees exercise the same levels of professionalism and courtesy.?Review hotel arrivals, departures and in-house reports to ensure all special Housekeeping arrangements are properly delegated and fulfilled.?Manage and oversee the daily cleaning assignments and tasks for Room Attendants.?Manage and oversee the daily service of Minibars and ensure all charges are handled following established standards and procedures.?Manage the distribution and handling of master keys.?Receive guestroom cleaning requests from Hotel guests and the Front Office and prioritise, delegate and monitor these requests as appropriate.?Ensure all guestrooms are serviced following established standards and procedures.?Conduct inspections of all vacant clean guestrooms before releasing them for arrivals to ensure established standards are adhered to and guest requests are met.?Conduct inspections of occupied clean guestrooms for VIP guests to ensure established standards are adhered to.?Prepare special guest amenities as required according to established standards and procedures.?Ensure lost and found items are properly reported according to established standardsand procedures.?Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.?Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.

Keyskills :
Self-motivatedInnovativethinkingStronginterpersonalandcommunicationskillsStrongleadershipcoachingandcounsellingskills.