IT - Business Applications Manager

Job Description

Job Level: Management Sector: CorporateJob Grade: Department: ITReporting To: IT Director Division: Business ApplicationsSubordinates: ? Senior System Analyst? ERP Application Developer? Database Administrator? Developer? BI Administrator Job SummaryThe Business Applications Manager is responsible for all activities related to providing application support in the areas of customization and improvement of the Enterprise Resource Planning (ERP) software and any other software implemented at Company. Major Duties and Responsibilities? Develop and update the strategy, goals and targets of the IT department.? Develop milestones and plans for the IT department to achieve its goal.? Develop the annual budget for the IT department and ensure cost and expenditure are within the set budget.? Manage the implementation of the strategic initiatives, as applicable to IT, and communicate expectations to all individuals within the department. ? Manage the implementation and improvement of the IT guidelines, policies and procedures and ensure compliance across all departments.? Coordinate the staff in providing the following services:? Customization of existing software ? Update of existing software? Monitor the creation of new software to streamline business processes? Monitor the creation of new software to meet Company emerging business needs? Receive requests from user departments across Company requesting automation of manual tasks and attempt to create a project team (in coordination with Information Technology Director) to automate the requested process if feasible and supervise the project.? Participate and coordinate with the developer in deploying new or updated application software on to all of Company.? Review monthly performance reports utilizing developed performance metrics to analyze the strengths of the current software systems, identify weaknesses for improvement, and resolve issues that require management attention.? Supervise the administration and maintenance of critical applications running the business.? Manage the research and development into improving the current software system or identifying better systems to be implemented in the future (e.g. Oracle) or for departments which are still on a manual system.? Provide information to IT director to evaluate interface between hardware and software and operational and performance requirements of the overall system.? Develop project plans using best practices system methodology for systems changes.? Coordinate with consultants and attend forums or conferences to continually receive new knowledge and support on the current software system and understand changes in the software markets.? Oversee provision of specialized ERP training to end user departments in order to use the system (in coordination with employee training and development senior officer in human resources department).? Receive suggestions for improved processes from IT staff and implement if reasoning is justified and is in line with the department?s IT plan and strategy.Managerial? Provide advice, guidance, direction, and authorization to department personnel to carry out the IT function and procedures, consistent with established policies. Ensure effective and efficient flow of work, and ensure all employees understand their role in the department.? Communicate and discuss the department?s guidelines and procedures with employees to ensure responsibilities, authorities and accountabilities are defined and understood.? Delegate relevant responsibilities to achieve operation in the department. ? Provide guidance and leadership to all department employees to ensure effective and efficient flow of work, and ensure all employees recognize their fundamental role in the department.? Initiate and manage the annual performance appraisal to review employees? work performance. ? Recommend salary adjustments, rewards and promotions based on employee performance. Carry out disciplinary actions when needed.? Monitor adherence to guidelines, policies and procedures.? Ensure effective departmental performance through the selection, development, and management.? Report IT KPI?s progress on a regular basis. CompetenciesThe following competencies must be met and practiced on a continuous basis:Behavioral FunctionalCommunication Skills Concern for Order & Quality Critical ThinkingDecision Making SkillsDeveloping OthersInterpersonal SkillsLeadership SkillsManaging PeopleProblem solving Process excellenceOrganizing and Planning SkillsSelf ConfidenceTeamwork Information TechnologyApplications DevelopmentEnterprise Resource Planning (ERP)ProgrammingSystem AnalysisLanguage ? Bilingual

Keyskills :
Oracle Certified Associate BIS MCP MIS Business information systems OCP