Collections & Claims Specialist

Job Description

Company Profile:Every Day, Around the World, People Reach for Unilever Products. Our Brands Are Trusted Everywhere And, By Listening to The People Who Buy Them, Weve Grown into One of The Worlds Most Successful Consumer Goods Companies. In Fact, 150 Million Times A Day, Someone Somewhere Chooses a Unilever Product.Look in Your Fridge, Or on The Bathroom Shelf, And Youre Bound to See One of Our Well-Known Brands. We Create, Market and Distribute the Products That People Choose to Feed Their Families and Keep Themselves and Their Homes Clean and Fresh.Our Corporate Strategy Aims to Double the Size of Our Business While Reducing Our Impact on The Environment By 2020. As A Result, In the Months and Years to Come, We Envisage Many Opportunities for Our Staff to Progress and Gain Vital Experience. Its Never Been Such an Exciting Time to Join the Unilever Team.Job Scope:SPOC for any customer engagements in relation to open invoices and receivables. It includes Cash Collections Collections Correspondence Collections Escalations Payment Plan Collections Recovery and Provisions & Write-OffsRoles & Responsibilities

• Liaise and follows up with Customers for collection of dues & resolution of disputed items
• Reconciliation and agreement with Customers on net amount receivable (or payable)
• Assist automated cash application and troubleshoot any system bottlenecks
• Follow-up with Cash application Specialist and identify correct account for unapplied cash move cash between accounts (suspense account, customer account, match on invoice)
• Ensure correct deduction classification and open claim case (if not done automatically) for unearned discounts
• Proactively and reactively track open invoices to keep DSO at lowest possible level
• Ensure risk free and reconciled customer accounts (open items and aged balances)
• Support Cash Apps and Claims Specialists for invoice issue resolution

KPIs :

• Total receivables and days outstanding
• Gross Overdue and overdue outstanding days
• Customer reconciliations (# of reconciliations done)
• Receivable write off
• Quarterly no-due certificate from all customers

Key Competencies & Skills - Standards of LeadershipRole requirements:

• Customer focus
• Negotiation & influencing skills
• Team player
• Time management

Technology Skills:

• SAP , Highradius collection and PEGA Claims

Standards of Leadership:Purpose & ServicePersonal MasteryAgilityBusiness AcumenTalent CatalystConsumer LovePassion for High PerformanceUnilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

Keyskills :

About Company

Since day one, we have relentlessly pursued a better way. Our purpose - to redefine the boundaries of ambition - is the reason we do it. We are global experts in shaping and making the built environment. We support clients at every stage of the property lifecycle, from development and consultancy to construction and operations. You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play. Together, it all works towards our vision: leading the way to a more connected, resilient and sustainable world. Today, we remain a privately owned business that has grown organically across five global hubs in Europe, Middle East and North Africa, the Americas, Sub Saharan Africa and Asia Pacific. The driving force behind our success is our people who, with their collective expertise, push us to think differently and bravely lead the way. Our culture respects equality, values diversity and encourages individuality - accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation. Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. Its the reason why we continue to grow and its the secret to how weve built some of the worlds most renowned buildings. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact inclusiverecruitment@macegroup.com to speak to a member of our team.You can read our diversity and inclusion strategy here .