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Specialist DFS Operations - Islamabad

1.00 to 10.00 Years   Islamabad, Pakistan   29 Aug, 2022
JAZZ
1 Jobs Openings
Job LocationIslamabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Description :Grade Level: L1Location: IslamabadFunction: Digital Financial Services (JazzCash)Last date to apply: 30th Aug-2022What is Specialist DFS Operations?Specialist DFS Operations role is part of support and monitoring team who is responsible and ensures business continuity, address internal and external customer tickets and monitor application and system performance along with keeping an open communication with all partners.The role reports directly to Manager DFS Operations in a team of 07 members.What does Specialist DFS Operations do?

  • 24/7 system and application monitoring
  • System and Application Health Checks and Event Monitoring
  • Perform operations and maintenance/health checks, prepare and send out the report
  • Monitoring of critical scheduled task
  • Resolve and Closing of Tickets with-in the agreed SLA
  • Validation of system backups
  • Execute and monitor critical update on Live system
  • Alarms tracking and monitoring
  • Track incidents for any issue with system/application/services reported by users through the monitoring systems
  • Preparation of incident report for issue resolution
  • Escalation of incidents to vendor/backend teams for L2/L3 Technical resolution
  • Optimization and automation of existing processes
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.What are we looking for and what does it require to be Specialist DFS Operations?
  • 1-3 years? of working experience, preferably in a similar environment
  • Bachelor?s degree in Computer Science or in a similar field
  • Good analytical and problem-solving skills
  • Proficient knowledge of Mobile Wallets and their working
  • Hands-on knowledge of Linux/Unix
  • Candidate should have good query writing skills, should be able to write DB procedures and functions.
  • Good knowledge of Databases (Oracle, DB2, MySQL etc)
  • Should have good communication and writing skills
  • Demonstrate leadership skills and should be a team playera

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