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Order Management Specialist - Returns

1.00 to 10.00 Years   Islamabad, Pakistan   29 Apr, 2023
Motive Technologies Inc
1 Jobs Openings
Job LocationIslamabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Who we are:Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Motive combines IoT hardware with AI-powered applications to connect and automate physical operations. Motive is one of the fastest-growing software companies in the world, serving more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.Motive is built on four foundational attributes; Own It, Less but Better, Build Trust, and Unlock Potential. This has taken our company to great heights, including being recognized by Fortune for Best Workplaces, Forbes Best Startup Employers, and Comparably for our Best Global Culture, Sales Team, Leadership Team, Career Growth, and CEO for Diversity. We?re proud to receive an employee net promoter score of 63 (according to Comparably) which places Motive in the top 5% of companies with 4,000 employees or more.Today, our team is made up of more than 3,000 employees, located across the world, providing support to a wide range of customers. While most of our employees are remote, many have the opportunity to work on-site at any of our 8 global office locations. Visit our careers website to learn more about opportunities at Motive.About the Role:As an Order Management Specialist, Returns, you will be given an opportunity to utilize your expertise here at Motive. You will be helping our Operations department with Sales order completion, Order Form generation, Churn Management, Modifications and everything which is relevant to processing inbound and outbound shipments along with it?s SFDC representation Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis.What Youll Do:

  • Working on returns cases
  • SO creation for additional hardware
  • Churn processing/management
  • Help Sales and Fulfilment teams through quote to cash process
  • Working on Salesforce and Zuora
  • Creating Shipping Label
  • Churn processing management
  • Handling Account reconciliations
  • Guiding stakeholders on returning equipments
What Were Looking For:
  • Preferably graduate in any discipline.
  • Good stakeholder communications
  • Strong analytical skills with numbers
  • Proficient with deadlines & time sensitive work
  • Strong Business Communication Skills in English.
  • 1 to 3 years work experience, preferably in an Operations environment.
  • Proficient experience with Microsoft Excel and Word.
  • Knowledge and experience of CRM systems, preferably Salesforce.
  • Very organized, meticulous, and detailed in entering information
  • Ability to effectively prioritize and multi-task in high volume workload situations
  • Ability to be consistent with quality over a long period of working hours especially Month & Quarter end.
Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Please review our Candidate Privacy Noticehere.The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motives policy to require that employees be authorized to receive access to Motive products and technology.#LI-Remote

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