Manager Channel Automation & Systems Support

Job Description

Grade Level: L3Location: IslamabadLast date to apply: 22nd Oct 2022What is Manager Channel Automation & Systems Support?The Channel Operations & Automation team is part of the Channel Planning & Distribution department within the Commercial Division. The role works with cross-functional teams and is responsible to automate sales & distribution channel requirements (Indirect Channel), ensure compliance to governing authorities SOPs; support in development of Alternate Channel (APC); support in Digital Financial Services and provide support to Channel in all other relevant Business Support Systems for smooth & efficient performance.The role reports directly to the Head of Channel Operations & Automation and has 5 people reporting directly.What does Manager Channel Automation & Systems Support do?Automate S&D Channel Development (Indirect Channel):

• Responsible for initiation, planning, execution, launch & post launch analysis of various sales automation & processes optimization project & CRs within agreed timelines.
• Preparation of Business Cases against the received cost from the technology side within agreed timelines to kick off developments over raised Projects/CRs.
• Responsible for carrying out testing in test & live environments of Biometric Application, Bundle Upsells & EVC (JazzLoad) Systems & other relevant systems for the designed solutions to examine fulfilment of automation requirements.
• Identify gaps in all existing Business Support System?s operational processes and recommend ways to improve these processes.
• Assess automation opportunity from technical perspective by idea generations, market research, competitor products & processes analysis. Provide support in re-engineering processes for improvement of channels and operations.
• Prepare Business Requirement Document for new developments to achieve operational excellence and as per internal team feedback & channel raised requirements. Handle all phases of a project from project scope, ROI analysis, UAT and post-launch operational support.

Key ResponsibilitiesStakeholder Management:

• This role works as a bridge between Channel & other relevant departments to support in development of new projects.
• Act as a bridge for support between the channel and other departments for operational, network, and system issues resolutions.
• Ensuring systematic channel complaint management and its resolution within agreed timelines.
• Closely work with Fraud & other relevant units in analyzing & identification of the incidents, getting insights from relevant channels and providing resolution where applicable.

Support S&D Channel (Indirect Channel & APC Channels):

• Support sales channel in making new franchise onboarding process smooth and seamless through enablement of Jazz Point ? The Channel Management System, eFICS, Super Office, CRM, and other related systems.
• Close liaison with Digital Channel Planning, Technology to help APC Partners onboarding.
• Timely escalations with Technology in resolving post launch operational issues reported by APC Partners.
• Report issues raised by channel related to DBSS, Biometric Verification Systems (BVS), JazzLoad, JazzPoint & DFS, with Technology, andother related departments for immediate fixation.

Communication to Channel:

• Play pivotal role in devising communication against new processes, developments, and updates for channel by taking input from all relevant stakeholders.
• Manage trainings related to systems by preparing presentation, videos.
• Engagement of training teams for enabling front-end staff (Experience Centers & Franchises)
• Work with Trade team for the creation of Artwork (PSOM including Standees, Trade Letters, Banners, Stickers, Leaflets) for the awareness of customers & channel where applicable.

Compliance Management:

• Implementation of regulatory compliance policies (PTA, NADRA etc.) over systems and change process at the company and channel level in coordination with regulatory, CRA, PD & Technical teams
• Regulator?s channel-related queries resolution in agreed timelines.

Key Deliverables

• Should have ability and leadership quality to manage and lead team.
• Ability to resolve conflicts with stakeholders.
• Build and maintain good and professional relationships with channel as well as other relevant departments and play pivotal role to drive things.
• Should have ability to get resolved the raised issues within given TAT.
• Able to plan projects properly and track them for timely execution through team.
• Should have ability to persuade for getting the desired updates & results in developed application flawlessly to commercially launch.
• Provide the insights to the management on the progress Projects/CR raised with relevant Teams.
• Should be able to adapt to the rapid changes in the market.

.Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

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