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L1 Engineer

1.00 to 10.00 Years   Islamabad, Pakistan   22 Jul, 2022
Ericsson
1 Jobs Openings
Job LocationIslamabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About this opportunity We are now looking for a 1st Level Operations who will be responsible for monitoring alarms and performance of sophisticated Telecom BSS systems. The person will initiate trouble tickets (TT) in case of any event with supervised nodes and escalate to L2 support for unresolved issues!What you will do

  • Be responsible for execution of fault correction steps for the known Issues (L1 Tickets/Incidents).
  • Ensure execution of preventive maintenance activities and that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
  • Ensure issues that cannot be addressed by the L1 team are handed over to the appropriate resolver group (Level 2 Team) and follow up on the issues.
  • Help with Assurance support activities.
  • Perform system administration and work with L2 operations.
  • Prepare, maintain documentation, reports, and provide follow-up status on identified tasks.
  • Work in shifts in a 24/7 support team.
  • Work as a team member, providing support to colleagues as and when required.
You will bring
  • Bachelor?s degree in Engineering, IT, Telecom with 0 to 4 years of experience in IT operations (Telecom BSS area preferred), ISEB/ISTQB software testing qualifications would be an advantage.
  • Willing to learn and stay up to date in the IT or Telecom domain, delivering results and meeting customer expectations.
  • Knowledge sharing, good collaboration, creativity and Problem-Solving skills.
  • Good Knowledge of Managed Service telecom operations practice.
  • Proficiency in the English Language.
Why joins Ericsson?At Ericsson, you?ll have an outstanding opportunity. The chance to use your skills and inspiration to push the boundaries of what?s possible. To build never seen before solutions to some of the world?s toughest problems. You?ll be challenged, but you won?t be alone. You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?ClickHereto find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: Pakistan (PK) || Pakistan : Federal : Islamabad Req ID: 680439

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