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IT Managed Services Operations Director

1.00 to 10.00 Years   Islamabad, Pakistan   12 Oct, 2022
Ericsson
1 Jobs Openings
Job LocationIslamabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About this opportunity We are now looking for IT Managed Services Operations Directorto join our Operations Assurance Team! As a member of our Managed Services Customer Leadership Team, you will be responsible for the financial, operational and delivery performance of a big IT operation in Pakistan.What you will do

  • Manage end-to-end delivery of application operations for specific customer based on agreed SLA / KPIs, handling the applicable Working Level Agreements (WLA) and Operating Level Agreements (OLA) within delivery organizations, review performance reporting to take immediate actions where vital.
  • Be prime customer interface for management of all critical incidents, day to day operations issues and to provide resolutions and preventive actions.
  • Interface and lead relations between internal delivery / functional units and customer?s retained organization.
  • Coordinate customer governance and supplier meetings and address critical business and operational requirements.
  • Manage third parties based on back to back contracts.
  • Continuously strive for efficiency, improvements and excellence in service delivery.
You will bring
  • Bachelors degree in Engineering, telecom, Electrical, Electronic or Computer Sciences, with min years of 15 Years of experience.
  • PMP is preferred!
  • Have very good technical expertise for Business Support Systems (with special focus over Billing / Rating / Charging / Provisioning / CRM / standard APIs and an overview of virtualized environment).
  • Possess good knowledge of MSTOP, have worked in Operations on customer side OR vendors MS IT set ups.
Why joins Ericsson?At Ericsson, you?ll have an outstanding opportunity. The chance to use your skills and inspiration to push the boundaries of what?s possible. To build never seen before solutions to some of the world?s toughest problems. You?ll be challenged, but you won?t be alone. You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?ClickHereto find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: Pakistan (PK) || Pakistan : Federal : Islamabad Req ID: 698025

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