Expert People Experience (Direct) - Islamabad

Job Description

Description :Grade Level: L2Location: IslamabadLast date to apply: July 22nd, 2022What is Expert People Experience? The role reports directly to the Stream Head People Experience (Direct) and has 06 people reporting directly into it. This role entails delivering on challenging projects where end-to-end responsibility needs to be taken from planning to rolling out projects within the People Experience department (HR) including both Onboarding, Off-Boarding streams + Case/Employee request Management as assigned by the Stream Head.What does Expert People Experience do?

• Initiating and completing all pre-employment procedures New Joiners according to the policy and guidelines, while maintaining data integrity + engaging effectively & pro-actively with the joiner, line manager and other stakeholders to ensure a great experience for the joiner
• Delivering a superior new hire experience by providing a high level of Customer Service and maintaining quality and professionalism throughout the pre-employment Onboarding process
• Liaising with stakeholders across the organization for timely delivery of Business Tools, simultaneously keeping tight controls and initiate follow-ups where required
• Deliver joining day inductions with new joiners for an orientation of the Organization, including policy overview, Business Tools handover and other relevant Onboarding necessity with a focus on new digital intervention to enhance the joiner?s experience & create procedural efficiencies
• Managing New Joiner Onboarding Calendars through effective engagement with Line managers + other key stakeholders and ensure Orientation sessions are running smoothly so that the integration of the joiner in the organization is smooth.
• Providing support in the delivery of a great farewell experience for our leavers in addition to effectively executing Off boarding procedures which would include but not limited to interaction with leavers through meaningful session pre & post offboarding & Business partners for executing timely Final Settlement payments, gathering employee experience feedback & designing new interventions with a focus on digital initiatives for a great Off boarding experience (As required)

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.Requirements

• Experience in a customer services role with a strong focus on providing the best in class experience & ability to effectively manage projects (Project Management, Excellent Presentation & communication + strong Microsoft office skills)
• The ability to build strong relationships with Internal Stakeholders & internal P&O team members, and certain functions of the company for effective planning, development and execution of the work stream
• The ability to build strong relationships with External Stakeholders including the Background Check Vendor for effective employee verification and screening as well as other external teams currently working with us on digital interventions
• Being customer obsessed whereby you are always exploring new initiatives digital or otherwise for giving your customer a memorable and world class experience.

Why Join Jazz?As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 65 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy

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