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Expert Channel Performance - Islamabad

1.00 to 10.00 Years   Islamabad, Pakistan   21 Jul, 2022
JAZZ
1 Jobs Openings
Job LocationIslamabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Description :Grade Level: L2Location: IslamabadLast date to apply: 20th July 2022What is Expert Channel Performance The role reports directly to the Franchise Service Planning Manager and has 0 people reporting directly into it with an extended team of 2 team membersWhat does Expert Channel Performance do?Key responsibilities

  • Development and implementation of franchisee specific targets and ensure smooth working in franchises.
  • Report periodic updates around the services channel in line with the targets while sharing key recommendations.
  • Strong collaboration skills
  • Drive challenging projects
  • Drive customer centricity to ensure best service
  • Tracking of new product performance results and implement actions to address any gaps in performance
  • Should be skilled in the policies and procedure.
  • Need excellent interpersonal abilities, basic business skills and the ability to adapt to changing circumstances.
  • Process improvements & innovations
  • The ability to build strong relationships with internal / external business partners: franchises, planning and commercial, B2B and CX teams
  • Ability to anticipate and manage resolution of complex issues
  • Must be able to work in fast paced and matrixed environment
Key Deliverables
  • Customer NPS & Customer Experience Improvement at Franchise & Business Centers
  • Daily reporting to channel on all KPIs
  • Timely processing of channel & employee commissions
  • Coordination & support with stakeholders on operational challenges/issues
  • Experience Gaps analysis & improvement projects
Requirements
  • Experience and Educational requirements
    • Minimum bachelor?s degree from a reputable university
    • Minimum 3 years of Telecom experience with minimum 1 year of channel planning Experience
    • Must have worked in Customer experience field previously
  • Soft skills and technical skills required
    • Proficiency in Microsoft Office Suite
    • Customer Management Systems
    • Strong communication, organizational, operational and people skills
    • Developed analytical and problem-solving abilities
    • Strong interpersonal skills
    • Energetic self-started
    • Excellent presentation skills
BenefitsAs one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

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