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Business Process Management Expert

1.00 to 10.00 Years   Islamabad, Pakistan   07 Jun, 2022
PMCL-JAZZ (Formerly known as Mobilink)
1 Jobs Openings
Job LocationIslamabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Grade Level: L2Location: IslamabadLast date to apply: 13th June 2022What is a CX Business Process Management Expert?

  • Identify potential areas of improvement and recommend ways to revamp the processes based on customer experience
  • Research, design, and develop processes to optimize the customer journey
  • Collect data for analysis to uncover areas for improvements and innovation
  • Document current processes and define target business process models
  • Conduct a random audit of processes to evaluate any potential
The role reports directly to the Manager CX-Business Process Management and has 3 people reporting directly to it with an extended team of 17 team membersWhat does a CX Business Process Management Expert do?Key responsibilities
  • Analyze & optimize existing business processes to increase efficiency & reduce process-related costs as well as good customer experience
  • Support analysis and design of new processes
  • Focus on efficient workflow in the business operations functions & achieve full digitalization
  • Identifying exceptions and deviations, as well as management of these situations
  • Data analysis to deep-dive and discover process improvement opportunities
  • Support CX and Commercial teams for projects impacting processes or customer experience
  • Development, improvement, and management of processes and policies
  • A collaborative effort will result in process simplification which will lead toward the transformation journey at Jazz while providing high-level customer experience
  • Automation and digitization of customer experience and customer processes
  • Ensuring the compliance of the processes

Keyskills :

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