Operations Associate

Job Description

About Careem:Careem is the everyday Super App for the greater Middle East region, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem?s mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in July 2012, Careem provides its services in over 100 cities across 13 countries and has created two million income-generating opportunities in the region. A pioneer of the region?s ride-hailing economy, Careem became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020.Our team is growing rapidly, and we are looking for talented colleagues to help us in our mission to simplify and improve the lives of people and build a lasting institution that inspires.Why join our journey:When you start your journey at Careem, you?ll be empowered to drive impact across a region of 600 million people, supported by our community of colleagues from over 75 nationalities. Whether you?re creating codes for our Super App or finding new ways to bring our platform to the people in your city.Join us as we solve some of the most difficult problems that our region faces at scale while driving stellar experiences for our Customers, Captains (drivers) and Merchants. You will have the chance to work with a diverse set of individuals across many geographies. You will also have the opportunity to learn and grow every day to develop alongside talented and inspiring people from around the world. As a colleague at Careem, you?ll be empowered to take ownership of your work, be of service to our Captains, customers and partners as we build the region?s Super App, all while shooting for the moon to create impact across the region.About the role:Supreme Customer Service is fundamental at Careem, and we want to wow our Captains (drivers) every time! The purpose of the Supply Associate role is to assist the local Operations teams in doing just that. You will be responsible for making bold decisions and working in an agile way in order to deliver a first class service working in a multi-skilled position across 3 different areas of the Training, Captain Support & Peak Management. This role involves working on a shift basis that will include some weekend work.What youll do:

• Always be Careem to captains
• Analytical skills
• Excellent written communication for the quality policies and procedures.
• Coaching and monitor the quality on ground
• Critical/logical thinking ? have to identify problems but also be able to help provide solutions to ensure efficiency and quality of the process
• Product testing and launches with the captains
• Ensure support SLAs are being met
• knowledge of the market & competitors

What youll need:The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.

• Ability to get hands-on in a complex operational environment
• Ability to manage multiple tasks and work to tight deadlines
• Confident, outgoing, and with a predisposition to teach others
• Good technical proficiency, literacy skills, and a competent computer user
• Ability to effectively troubleshoot problems and work collaboratively within a team environment
• Excellent technical proficiency, literacy skills, and a competent computer user
• Experience working in a similar role & within the technology industry/start-up environment is highly desirable
• Educated to BS/ level (or equivalent) within a subject relevant to the position
• An additional language would be desirable although not essential as English is our corporate language
• Fresh graduate or 1-2 years of work experience
• SQL knowledge is a plus

Where youll be:

• Even though we are working remotely, we are strong believers in collaboration and the power of building social connections with our teams. For that reason, our offices are still open and provide plenty of collaboration-friendly spaces at times when teams need it or if you need a quiet space to work outside of home.
• You?ll be working in the location you?re hired from. Due to legal and compensation considerations, you will need to be based out of the country you?re hired from as your primary work location.

What we?ll provide you:In addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.As a Careem colleague you will be able to:

• Be part of a Remote-First organisation
• Work from any country in the world for 60 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

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