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City Manager - Logistics

5.00 to 8.00 Years   Gulf, Kuwait City   06 Sep, 2023
Talabat
Job LocationGulf, Kuwait City
EducationNot Mentioned
SalaryNot Mentioned
IndustryInternet / E-commerce
Functional AreaNot Mentioned

Job Description

This role will manage the overall logistics of multiple cities across the country. Leading on-demand delivery operations and maintaining excellent customer experience 24/7. The City Manager will take ownership of staffing, service levels, and communication with stakeholders, monitoring, measuring, and improving compliance and performance of riders/partners.

    Whats On Your Plate
    • Oversees all daily logistics related operations
    • Directing, optimizing and coordinating full order cycle
    • Leads communication with external suppliers
    • Supervise, coach multiple rider managers and rider trainers
    • Oversees and ensures restaurant onboarding and training
    • Set up SOPs, policies and tools for safety / compliance of riders and partners
    • Help with coordination of marketing campaigns and activities across all brand entities
    • Coordinate with country logistics head on operational zone setup and special projects
    • Responsible for countrys rider experience and satisfaction score
    • Provide weekly updates to country management on projects & performance progress.
    What Did We Order
    • Bachelors Degree, MBA is a plus
    • 5-8 years of experience in food/grocery tech industry is highly preferred
    • Extensive experience in Data Analytics
    • Strong communication skills, both written and verbal. Arabic fluency is a must Urdu/hindi is a plus.
    • People management skills: Experience of managing bigger group of people
    • Stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams
    • Ability to analyze data and derive insights from comprehensive data reports
    • Ability to deal with ambiguity, work under pressure, handle stress.

    Keyskills :
    Data Analytics Communication Skills Data Analysis People Management Skills

    About Company

    Talabat (Arabic: طلبات, Ṭalabāt) is an online food ordering company founded in Kuwait in 2004. As of April 2021, Talabat operates in Kuwait, Saudi Arabia, Bahrain, the United Arab Emirates, Oman, Qatar, Jordan, Egypt, and Iraq. A subsidiary of Delivery Hero since 2016, Talabat became the largest online food ordering company in the Middle East.

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