| Job Location | Giza, Cairo , Egypt |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Construction & Building; Architecture |
| Functional Area | Not Mentioned |
Customer Services & Administration Position:--? Customer Services & Sales.1- Contact Clients on regular basis (ex. Every 2 weeks), to get their feed-back either Positive or Negative.2- Forwards any claims, problems related to the clients to the necessary department after referring to the manager.3- Handle verbally and fill a claim form and get back to the client after solving and inform him about the status.4- Make weekly report with all clients claim and action done.5- Receiving clients data and categorize it and make a report after getting the feed-back of calls from the sales team.6-Make monthly report with all results received from sales team which include the target achieved during the month. ( How many clients & Contracts).? Contracts:-1- Print the template contract approved, just adding the client name, unit number, cheque numbers and to be signed from client.2- Collect all related documents of the contract such as quotation, first fix drawing, ticketing form ( and to transfer the amount to financial Dept.) then, deliver the contract + Quotation +Drawing to legal department. NOT KEEPING ANY ORIGINAL AT OUR OFFICE.3- Handle payment cheques and send them to financial Dept. for collection and just attach a copy with set of legal Dept. handling with client any returned cheques ? not collected as per financial instructions .4- Any addendum after contract, original should be delivered to legal Dept after clients approval. + Financial Dept. to know the amount added.? Administration Works:-1- Handle all mission related to the sales team ( Personal & Professional).2- Update mission report weekly ( after getting the info from sales team.3- Systemize the following.- Contract, BOQ, orientate the contract, to let other departments know.- Addendums to let other departments know.- Customers and contracts logs.- Following marketing materials tools and make necessary to achieve the required marketing requests. ( calls to marketing Co. revising quotations received, follow-up printing house, etc)?- Prepare the marketing tools and help in preparing events.- Staff missions following-up for not exceeding the personal mission.- Other Secretarial & Administration Works.?
Keyskills :
Customer Relations
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