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Commercial Experience Supervisor

1.00 to 10.00 Years   Faisalabad, Pakistan   10 May, 2022
PMCL-JAZZ (Formerly known as Mobilink)
1 Jobs Openings
Job LocationFaisalabad, Pakistan
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Grade Level: L2Location: FaisalabadLast date to apply: 15th May 2022What is a Commercial Experience Supervisor?The Commercial Experience Supervisor (Team Lead) is part of the Commercial Experience team which is a sub part of the Regional Operating model led by the Regional Business Head. The team is focused on the attainment of the highest possible quality standards for customer facilitation across the Commercial Experience touchpoints in the region. You will be reporting to the Commercial Experience Manager and will be deputed at an Experience Center in Multan. You will have 10-15 team members who will be striving with you to facilitate our customer base.What does Commercial Experience Supervisor do?

  • Manage the centre in the Manager?s absence and lead the team with positivity.
  • Deal with irate customers as well as high profile clients and celebrities
  • Take initiatives for process improvement and identify loopholes for increased efficiency.
  • Coordinate and follow-up with multiple stakeholders for issue resolution.
  • Understand and implement the customer care policies & procedures in practice and spirit.
  • Take ownership and ensure timely resolution of customer complaints.
  • Provide feedback to Manager and Head of Commercial Experience on important issues/problems identified by the customers to ensure customer retention
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.

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