| Job Location | Dubai United Arab Emirates |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Accounting |
| Functional Area | Not Mentioned |
Telesales Coordinator - Spare Parts | Al Futtaim Automotive | Global AftersalesOverview of the role:Deal with Parts enquiries and support in growing parts business. Aid Parts sales team of branches in optimizing the conversion rate (closing deals). Register & Onboard new Parts customer. Maintain customer relations and satisfaction. Customer Relations and Lead Managements. Maintain customer database.˙What you will do:?˙˙˙Attend Parts enquiries received via calls, emails, webchat, WhatsApp & assist customer with,˙˙˙˙˙˙˙o˙˙˙Spare Parts information using Electronic Parts Catalogue (EPC)˙˙˙˙˙˙o˙˙˙Price and availability by using Dealer Management System (SAP)˙˙˙˙˙˙o˙˙˙Work closely, together with the branches to close the deals˙˙˙˙˙˙˙o˙˙˙Promote Spare Parts and other consumable products (Upselling & Cross-selling)?˙˙˙Make calls to Parts customer,˙˙˙˙˙˙˙o˙˙˙Register and onboard new customer for sale˙˙˙˙˙˙o˙˙˙Explain features and benefits˙˙˙˙˙˙o˙˙˙Promote products and services˙˙˙˙˙˙o˙˙˙Establish rapport with customers˙˙˙˙˙˙˙o˙˙˙Sales follow-ups and Sales campaigns,˙?˙˙˙Perform sales support activities like preparation of quotes, sales orders etc.˙?˙˙˙Create and close leads through Lead Management Systems˙?˙˙˙Respond promptly and professionally to customer inquiries received˙?˙˙˙Coordinate with cross-functional team in order to complete the task effectively˙?˙˙˙Handle customer complaints & concerns in a professional manner?˙˙˙Ability to manage difficult situation and challenging customers˙?˙˙˙Provide accurate information to customer and ensure customer satisfaction all the way?˙˙˙Manage record of each customer and update customer database?˙˙˙Prepare spare parts calls reports and update to line manager˙?˙˙˙Maintain compliance with all company policies and procedures.˙
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