Operations Manager - Courier Services

1.00 to 10.00 Years Dubai United Arab Emirates 15 Nov, 2023

Job Location	Dubai United Arab Emirates
Education	Not Mentioned
Salary	$1,500 - $2,000
Industry	Distribution, Supply Chain & Logistics
Functional Area	Not Mentioned

he required role is within a growing E-Commerce last mile delivery service provider in Cairo and Alexandria.Job Purpose:

Manage, train, plan, direct and control of all operations resources to ensure timely and efficient management of pickups and deliveries of shipments and internal hub operations.

Supervise dispatchers, hub operations team, customer service, coordinators & couriers to ensure that every shipment is picked and delivered within SLA.

Job Accountabilities Linked to Objectives:

Responsible for overall operational management and performance of Hub and delivery operations.
Assign delivery to couriers according to schedules and route plans.
Ensure that the process and employees are working smoothly and efficiently.
Achieve KPI & SLA of delivery & pickup commitment.
Supervise staff to ensure that safety best practices are being followed while handling shipments.
Train and develop industry best practices and SOPs to operations and customer service team members.
Evaluate all aspects of employee performance and provide coaching or discipline as needed.
Provide operations staff with guidance and support to cope with volume growth.
Reassign responsibilities based on change in volumes or geography.

Keyskills :

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