| Job Location | Dubai United Arab Emirates |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Oil & Gas |
| Functional Area | Not Mentioned |
The IT Helpdesk Engineer is responsible for the installation, configuration and maintenance of hardware and software of the remote Offices, providing end-user support to office staff as well as remotely to other offices world-wide.Position reports directly to Senior IT Help desk Engineer in Dubai.Responsibilities include, but not limited, to:úProvides direct front line software and hardware support by the help desk platform.úConfigures new user workstation equipment, user accounts, corporate software.úUpdates and manage the IT asset inventory.úPerforms periodic maintenance on corporate client devices according to corporate policies.úSupport global implementations software/hardware.úCoordinates with IT suppliers to meet Corporate IT requirements.úContacts periodically Branch offices to get feedback about any IT issue.úEnsures implementation of global IT policies.úEnsures issues are tracked, resolved in a timely manner and followed-up .úDocuments procedures and implementations.
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