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Customer Service Representative

1.00 to 10.00 Years   Dubai United Arab Emirates   08 Nov, 2023
IFM Investment
2 Jobs Openings
Job LocationDubai United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryFinancial Services
Functional AreaNot Mentioned

Job Description

As a Customer Service Representative, youll be the face of our company, providing exceptional support to our diverse clientele. If youre a problem-solver with a passion for finance and a knack for communication, we want you on our team!

  • Provide prompt and professional customer support via phone, email, and live chat.
  • Assist clients in navigating our trading platforms and resolving technical issues.
  • Guide clients on account setup, verification processes, and compliance requirements.
  • Address and resolve inquiries related to trading, market conditions, and account discrepancies.
  • Stay informed about market trends and economic events to provide relevant information to clients.
  • Collaborate with internal teams to ensure seamless service delivery and issue resolution.
  • Collect and report client feedback to contribute to continuous improvement.

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