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Customer Relationship Manager - Real Estate

5.00 to 10.00 Years   Dubai United Arab Emirates   30 Dec, 2023
Delta Al Emarate Building Contracting LLC
1 Jobs Openings
Job LocationDubai United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryConstruction & Building
Functional AreaNot Mentioned

Job Description

  • Manage client interactions and provide exceptional customer service
  • Established and maintained a good relationship with clients
  • Managing the best option to serve clients? needs while aligning it to the company?s vision and mission
  • Managing an agreement for either consolidation or cancelation of units
  • Creating a strategy to convince clients that serve company?s profit target
  • Enhancing the customer support strategies that boosts reputation
  • Being up to date in DLD workflow and processes for clients? needs and requests
  • Being able to build a trustworthy connection with clients
  • Perfecting a communication and presentation skills
  • Handling customer complaints, investigating and solving the issues
  • Keeping accurate records of discussions or correspondence with customers.
  • Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
  • Coordinating with authorities: ˙Land Department, RERA etc? and submit the required for approvals
  • Maintain data, records and updation in CRM.
  • Collaborate with other departments to ensure that client needs are met
  • Mapping client?s requirements; identifying improvement areas.
  • Analyzing statistics or other data to determine the level of customer satisfactions.
  • Monitor and report on activities and provide management feedback in order to meet the business objectives.
  • MIS Reporting to Senior˙Management, and data updation.˙
  • To communicate and maintain contact with accounts on payments/outstanding.
  • Ensure that all client relationship initiatives are aligned with the companys overall business strategy
  • UAE real estate compliance management
  • Remain knowledgeable about real estate markets and best practices

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