Workforce Optimisation Manager- IMEA Based in IHGs corporate office

Job Description

IHG Hotels & Resorts is one of the world?s leading hotel companies with around 350,000 colleagues working across more than 100 countries to deliver true hospitality for good. Our diverse portfolio of differentiated brands is well known and loved by millions of consumers around the world.We genuinely care for our entire IHG Hotels & Resorts family. All our colleagues are valued, and their wellbeing matters to us. We provide the support our colleagues need to succeed and recognise them for their hard work. Our diverse global community value s different perspectives and cultures.Purpose of the roleIn this role, you will be responsible for driving the Workforce Management IHG approach across IMEA, utilising IHG and 3rd party systems to drive change and support for hotels, business units and regional leads. You will provide a best practice approach to reporting and information sharing with hotels and the business unit leads.Accountabilities

• Drive Workforce Optimisation throughout IMEA and lead the business unit.
• Utilise the IHG and 3rd Party systems to help change the ways of working of our hotels colleagues and team to drive profitability and heartbeat.
• Partners with operations leaders to understand the workforce optimisation plans for each hotel across the business unit (BU)
• Partners with the learning team and central WOT team to drive the behavioural change needed in the business, helping to educate GMs on the need for change
• Partners with operations leaders & hotel HR teams on the development of change communications to ensure compliance with people policies and local legislation
• Regularly meets with operations, Finance, and HR leaders to monitors progress against the workforce optimisation plans, escalating issues and delays or missed deadlines
• Shares best practice with the other BU Workforce Optimisation leads and assists peers where workload dictates
• Maintains business unit manning guides, standard staffing structures and role charters
• Deliver training on systems installations based on productivity methodology.
• Consult with hotels remotely or in person on their ways of working and opportunities and challenges, reporting to regional team recommendations.
• Proactively provide insightful analysis and updates to Director of Workforce Optimisation and regional team regarding hotel performance.
• Work with WOM Reporting to define and deliver a set of standard reports across all business units
• Develop a training and operational standard for Workforce Optimisation across IMEA

• Previous experience of leading change programmes
• Experience of coaching, influencing and building strong working relationships with senior business leaders and across organisational boundaries
• Experience of working in Hotel Operations
• Experience of successful project management delivery
• Understanding and experience of multi-cultural environments and ways of working

• A solid understanding of changes management process, principles, tools and methodologies
• Excellent communication skills and influencing skills at all levels of the organisation
• Ability to understand and drive insights from HR & financial data, diagnose trends and link to business performance outcomes
• Flexible, adaptable and resilient at working in ambiguous and changing environments
• Broad generalist HR knowledge, including the application of HR policies and practices

• Bachelors degree in a relevant field or an equivalent combination of education and work related experience

Keyskills :