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Workforce management associate

4.00 to 6.00 Years   Dubai, United Arab Emirates   28 Mar, 2023
TASC Outsourcing
1 Jobs Openings
Job LocationDubai, United Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryRecruitment & Employee Placement Agency
Functional AreaNot Mentioned

Job Description

United Arab Emirates˙Mar 27, 2023˙Contract˙Full timeOur client is into˙the˙Retail Industry. They are now looking for a˙Workforce Management Associate˙to join them.Roles & Responsibilities:

  • Performs call monitoring and provides trend data, quality reports, and feedback to Director, Member Connect.
  • Participates in the design of call/email monitoring formats and quality standards.
  • Uses quality monitoring data management system to compile and track performance at team and individual levels.
  • Coordinates and facilitates call calibration sessions for call center staff.
  • Perform other duties as assigned.

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