Welcomer

Job Description

We are looking for talented people with a passion for hospitality. This exciting role of Welcomer will be responsible for checking guests in and out including cashiering and working with Opera. You will also be required to help guests who need luggage assistance once you have completed their check in. This generalist role requires knowledge of Front Office operations and Opera.We are thrilled to welcome you to the Aloft and Element Me aisam, situated in the heart of Dubai Production Zone. Located in proximity to Dubai Sports City and the acclaimed Jumeirah Golf Estate, both hotels will provide two incredibly unique hotel experiences.The Aloft and Element Me aisam, Dubai will offer travelers two distinct lifestyle experiences amidst the buzzing Dubai Production Zone: Aloft will offer a tech-forward, vibrant experience and a modern style that is different by design, while the first Element in the Middle East region will appeal to those wishing to be a bit more zen, balancing between life and work with a focus on wellness on the road.Job SummaryProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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Welcomer